Return and Exchange Policy

Enzzambla Furniture is committed to offering high-quality products and customer satisfaction. We understand that, occasionally, you may need to make a return or exchange. Below, we outline our return and exchange policy for purchases made on our online store.

General Conditions

1. Return Period: We accept returns within 30 calendar days of receiving the product.
2. Product Condition: Products must be in their original condition, unused, and in their original packaging. We do not accept returns of damaged, used, or unpackaged products.
3. Proof of Purchase: A receipt or purchase confirmation is required to process any returns or exchanges.

Return Process

1. Return Request: To initiate a return, please email us at [email protected] with your order number and reason for the return. Our customer service team will provide you with the necessary instructions.
2. Return Shipping: Once your return request is approved, you will need to ship the product to the address we provide. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
3. Refund: Upon receiving and inspecting the returned product, we will process your refund. Refunds will be issued to the original form of payment within 7 to 10 business days of receiving the returned product.

Exchange Process

1. Exchange Request: To request an exchange, please email us at [email protected] with your order number and the reason for the exchange. Please indicate the product you would like to exchange for.
2. Product Shipping: You will need to ship the product you wish to exchange to the address we provide. Exchange shipping costs are the responsibility of the customer, unless the exchange is due to our error or a defective product.
3. Exchange Processing: Once we receive and inspect the original product, we will send out the requested exchange. You will be notified once the new product has been shipped.

Defective Products or Shipping Damage

If you receive a defective or damaged product, please contact us immediately at [email protected]. We will request photos of the damage or defect and proceed to send you a replacement at no additional cost.

Contact Us

For any questions or further assistance regarding our return and exchange policy, please feel free to contact us:

• Email: [email protected]
• WhatsApp: +52 4461844400
• Office Phone: +52 4429253189