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Home | FAQ'S

FAQ'S

  1. What is the warranty period for Enzzambla products?

    • Enzzambla offers a limited warranty of 30 calendar days once the item is delivered by the courier for all its products. This warranty covers manufacturing defects and materials during the specified period. For more information about our warranty, please refer to our Returns and Exchanges Policy.

  2. How can I make an exchange or return of a product?

    • To make an exchange or return of a product, please contact us through our email address [email protected] within 30 days after receiving the product. Our customer service team will provide you with the necessary instructions for the return process.

  3. How long does it take to process a refund?

    • Once the returned product is received and inspected, we will process your refund within 7 to 10 business days. The refund will be issued to the original form of payment used in the purchase.

  4. What are the accepted payment methods on Enzzambla's online store?

    • We accept the following payment methods on our online store: credit cards (Visa, Mastercard, American Express), MercadoPago, PayPal, and bank transfer.

  5. Do you offer international shipping?

    • Yes, we offer international shipping to several countries. To find out if we ship to your location and the corresponding shipping costs, please contact us.

  6. Can I cancel my order after it has been placed?

    • Yes, you can cancel your order within the first 24 hours after placing it. Please contact us as soon as possible to request the cancellation.

  7. What should I do if I received a damaged or defective product?

    • If you received a damaged or defective product, please contact us immediately via our email address [email protected]. We will request photos of the damage or defect to assist you in the best possible way.

  8. How can I track my order?

    • Once your order has been shipped, you will receive an email with the tracking information and a link to track your package.

  9. What is the estimated delivery time for products?

    • The estimated delivery time varies depending on the shipping location and the selected shipping method. Typically, orders are delivered within 5 to 15 business days from the shipping date.

  10. Do you offer assembly of purchased furniture?

    • We offer remote assistance whenever you need it.

Contact: For any questions or additional assistance, please feel free to contact us: